Your Protected Network

Set up safe phones for the people you love.

Give each account its own private phone company: outside lines connect to the public world, and endpoints decide which phones, apps, and local nodes ring.

Network health Launch Ready

shared line active · 4 dedicated public numbers · 2 phones/apps

Shared LineActiveLower-cost outbound calling
Dedicated Number4For direct inbound calls
Phone Plans4Dedicated numbers, SIMs, or carrier lines
Endpoints & Apps2Phones, softphones, and internal extensions
Configured Nodes011 online · 2 failover candidates
Service address needed for 911 setup. Add the customer address in CRM now, or ask the member to update it from the portal before fixed-device 911 is enabled.
Phone LinesManage shared access, dedicated numbers, and billable phone service

Phone Lines

Manage how this account calls regular phone numbers and receives direct calls.

Phones, apps, tablets, and local extensions are endpoints under VoIP Devices. Phone Lines are paid access to the outside phone network.

Outside Calling

Choose how this account reaches regular phone numbers.

Shared leased access lets phones call out through KBlend/FabricAir. A dedicated public number lets people call directly back into this account.
Shared line pending No outbound calling plan assigned yet Add shared leased access or a dedicated carrier line before this account calls regular phone numbers.
734-555-1001 Mom Dedicated number setup is pending; this line currently routes to extension 4101
734-555-1002 Dad Dedicated number setup is pending; this line currently routes to extension 4102
734-555-1003 Teen Dedicated number setup is pending; this line currently routes to extension 4103
734-555-1004 Elderly Adult Dedicated number setup is pending; this line currently routes to extension 4104
734-555-1001

Mom

Outside connection through GTI with Mom routing · ext 4101

Caller ID: 734-555-1001
Active Mom Click to edit
Changes are saved when you click away.
734-555-1002

Dad

Outside connection through GTI with Dad routing · ext 4102

Caller ID: 734-555-1002
Active Dad Click to edit
Changes are saved when you click away.
734-555-1003

Teen

Outside connection through GTI with Teen routing · ext 4103

Caller ID: 734-555-1003
Active Teen Click to edit
Changes are saved when you click away.
734-555-1004

Elderly Adult

Outside connection through GTI with Elder routing · ext 4104

Caller ID: 734-555-1004
Active Elderly Adult Click to edit
Changes are saved when you click away.
Video ToolsManage video calling, camera privacy, and helper video access

Video Calling

Keep video calling simple, private, and tied to the phone line.

Video-capable phones and apps appear here after a handset or softphone endpoint is assigned.
No video endpoints assigned yet. Add a FabricAir app endpoint or video desk phone, then the spine will render camera privacy and helper video controls here.
VoIP DevicesManage standalone SIP handsets and peer devices

VoIP Devices

Manage standalone SIP devices that register directly to the private phone network.

This is where a customer names a VoIP handset, sees its extension, and sets or rotates its SIP credentials.

Grandkid's Tablet

Internal endpoint on this private phone company. Add or assign a SIP app/handset when the device is ready.

Internal endpoint · ext 4105 · SIP user 4105
Needs device 911 needs location Internal endpoint Click to manage
Create password Use this when a customer adds a new handset or needs to rotate credentials.
Passwords are write-only. The cPanel can set or rotate them, but it will never show the current password.
Changes are saved when you click away. Built-in — can't be deleted.

Portal Test VoIP Phone

Internal endpoint on this private phone company. Add or assign a SIP app/handset when the device is ready.

Internal endpoint · ext 4199 · SIP user 4199
Needs device 911 needs location Internal endpoint Click to manage
Create password Use this when a customer adds a new handset or needs to rotate credentials.
Passwords are write-only. The cPanel can set or rotate them, but it will never show the current password.
Changes are saved when you click away. Built-in — can't be deleted.
Phone Lines are outside connections. VoIP Devices are phones, softphones, tablets, apps, and internal extensions attached to this private phone company.
VoIP GatewaysManage physical gateway ports that bridge analog phone systems

VoIP Gateways

Bring existing analog phones, fax machines, callboxes, or office phone systems into FabricAir.

No gateway ports assigned yet. Use this when a customer brings an analog phone, fax, callbox, or existing phone system into FabricAir.
Routing MatrixReview automatic routes, hunt groups, carriers, and manual overrides

Carrier Routing

Show the routes the spine will generate before the compiler writes Asterisk.

Route Matrix Automatic routes are visible before the compiler writes Asterisk.
Public numbers, extensions, hunt groups, and manual rules all land in one review surface.
Generated9
Manual0
Blocked2
Warnings1
911 needs an explicit emergency carrier route. 911 needs an asserted emergency caller ID. Fixed-device 911 service addresses are stored on SIP and gateway config; carrier-side E911 registration and verification still need a provisioning pass.
Source Context Number / pattern Destination Carrier / policy Override
AutoAuto extension account internal 4101 Mom default
AutoAuto extension account internal 4102 Dad default
AutoAuto extension account internal 4103 Teen default
AutoAuto extension account internal 4104 Elderly Adult default
AutoAuto extension account internal 4105 Grandkid's Tablet default
AutoAuto extension account internal 4199 Portal Test VoIP Phone default
CriticalEmergency outbound-pstn 911 Emergency services via No route selected default
GeneratedHunt group account internal 4180 Trusted Helper Queue · 2 members default
GeneratedHunt group account internal 4190 Family All Call · 4 members default
Emergency Routing 911 must match the carrier route to a confirmed device location.

Emergency calling should not be inferred from caller ID alone. Fixed gateways and VoIP devices need a confirmed service address before their settings are pushed to the nodes.

Carrier Settings

Carrier rules control number format, caller ID headers, prefixes, and fallback.

No carrier routes assigned yet. Internal extensions can still route locally. Public-number, PSTN, GTI, and failover carrier rules appear here after service activation.

Routing Groups

Hunt groups are routing destinations, so they belong next to carrier and override rules.

Operator Route

Dial 0 and 5000 should follow this same operator path.

Destination: KBlend Inbound Care Hunt
Live route KBlend Inbound Care Hunt Click to adjust
This saves the desired operator route in the spine. The next compiler/promoter pass can turn this into Asterisk contexts for the selected node.
Changes are saved when you click away. Built-in — can't be deleted.

Trusted Helper Queue

Rings approved helpers in order, then falls back if nobody answers. · ext 4180

Click to manage
Members to ring
1
2
Changes are saved when you click away. Built-in — can't be deleted.

Family All Call

Family groups usually want each person to call out as their own DID. · ext 4190

Click to manage
Members to ring
1
2
3
4
Changes are saved when you click away. Built-in — can't be deleted.
Automatic routes come from assigned numbers, extensions, and gateway ports. Manual overrides belong here so staff can depart from the default path without hiding hand-edited dialplan behavior.
Feature ControlsContacts, greetings, defaults, nodes, helpers, and invoice

Feature Controls

The checkout choices become settings the customer can understand and control.

1ContactsAdd the people who should be able to reach your phones directly

Contact Groups

Click a group to manage who is inside it and which phones they can reach.

Family Directory

Approved family members who can reach protected lines without seeing private numbers.

3 contacts Can call approved lines
Contacts in this group
1
2
3
Changes are saved when you click away. Built-in — can't be deleted.

Trusted Helpers

People allowed to help when missed calls, scam attempts, or family support needs attention.

2 contacts Can call approved lines
Contacts in this group
1
2
Changes are saved when you click away.
We build the calling paths behind the scenes once you save — you never have to think about extension numbers or how the phone system routes calls. Trusted Helper Queue is managed under Routing Matrix, and Unknown Caller Check-In is managed under Voicemail & Greetings.
2Voicemail & GreetingsManage voicemail boxes and recorded greetings

Voicemail Boxes

Click a box to manage its greeting and settings.

Group Voicemail

The shared default — every line forwards here until it has its own personal voicemail · ext 900

Click to manage
Extension assigned automatically — you never have to manage this, but it's what makes this box reachable on the network.
Changes are saved when you click away. Built-in — can't be deleted.

Unknown Caller Check-In

Plays a quick check-in message before any protected phone rings · ext 901

Click to manage
Extension assigned automatically — you never have to manage this, but it's what makes this box reachable on the network.
Changes are saved when you click away. Built-in — can't be deleted.
3DefaultsThe starting rules every new phone line gets — adjust any single line under "Phone Lines"
AI SMS screening Private Phone Company Plan
Call recording controls Private Phone Company Plan
Family extension dialing Private Phone Company Plan
Mentor and group extension directory Private Phone Company Plan
Quiet hours and safe contact rules Private Phone Company Plan
SMS cloud archive Private Phone Company Plan
Spam blocking Private Phone Company Plan
These are exactly the same settings as an individual line. Every new line starts by following this list; uncheck "Follow account defaults" on any line under "Phone Lines" to customize just that line instead. Enabled PBX features come from the spine feature table, so adding a feature there makes it appear in this catalog without a new static page block.
5Nodes & ReliabilityChoose where phones run fastest and where they fail over

FabricAir Nodes

Assign phones to local boxes for speed, and keep both Fabric datacenters ready for reliability.

Setup Map Assign Nodes Failover
Recommended setup Put the brain close to the people, keep the spine ready behind it.

Home and work nodes make local calls, extensions, voicemail, and phone recovery feel instant. Fabric runs from two datacenters, so local failures and datacenter failures have separate backups.

Local first is fastest. Fabric backup is safest. Node paths are encrypted.
6Telecom RoutesReview GTI, legacy Twilio, Mediatrix, dialplan, and caller ID desired state

Desired State

Make the phone network visible before we replace hand-edited files.

Carrier Routes 0 records from the spine

No records have been created yet.

Phone Numbers 0 records from the spine

No records have been created yet.

SIP Endpoints 0 records from the spine

No records have been created yet.

Mediatrix Ports 0 records from the spine

No records have been created yet.

Call Routing Rules 0 records from the spine

No records have been created yet.

Caller ID Rules 0 records from the spine

No records have been created yet.

Live sanitized inventory 20 files · 87 sections 31 credential-bearing lines redacted
Compiler result Clean 3 review artifacts generated
Known live route tokens 33 modeled 15 missing from desired state
Legacy provider check Clear No legacy provider flags in the latest report.
Latest staged bundle acct_kblend_operations-lansing_clinic-gti-20260908-204706-319818 8 files · promote locked · secrets not included
GTI is the active carrier path. Twilio records remain visible only where existing numbers or SIP domains still depend on them. Pintel routes are blocked by the compiler and should stay out of the active desired state.
7Service InvoiceA summary of what's actually configured above — not a separate set of options

Account charges

Phone line charges

Mom Outside cellular line · Base $20
Call recording: off Outside calling: +$8 Data: 2GB (+$10)
$38
Dad Outside cellular line · Base $20
Call recording: off Outside calling: +$8 Data: 2GB (+$10)
$38
Teen Outside cellular line · Base $20
Call recording: +$5 Outside calling: +$8 Data: 2GB (+$10)
$43
Elderly Adult Outside cellular line · Base $20
Call recording: +$5 Outside calling: +$8 Data: 2GB (+$10)
$43
Estimated monthly service · account $45 + lines $162 $207
Account charges stay separate from phone-line charges. Line charges come directly from each line's settings under "Phone Lines"; adding or deleting a line changes only the line side of this invoice.